iPhone 6 Won’t Ring and Cannot Receive Call Sound

How To
// July 7, 2016

You are waiting for an important phone call and you’ve triple checked your device to see if the volume is all the way up. You’ve selected the loudest ringtone possible on your device and you wait. After several minutes, you take another look at your phone 6 just to realise that you have missed that important phone call and now you are 100% filled with anger. Before you throw your iPhone on the window, take a moment to read this article and find out a solution to why your phone is not ringing when you are receiving a call.


Try turning off the “do not disturb” feature on iPhone 6

Your iPhone has a “do not disturb” feature when turned on, will mutes all the notifications. iPhone users can turn on do not disturb by accident very easy. This feature will prevent any call ringing, alerts or notifications from using the ringer for incoming calls, apps and iMessages. In other words, you won’t know when you receive a call or a text message. So make sure this is off.


Checking to see if “do not disturb” is on is very simple

All that you have to do is to take a look on the upper right corner of your device near the battery icon. A little moon will be displayed there if the “do not disturb” feature is enabled.


To activate this feature automatically at certain hours during the day or night, you should go to Settings, Do Not Disturb and explore your options. This will allow you to schedule when you want this feature to be on or off during your day.

Learn how to turn the “do not disturb” feature off

Try swiping up with your finger to activate the iPhone’s Command Center. Now press on the moon icon and turn of the “Do not disturb” feature. It is very easy now to turn this option off thanks to the implementation of the iOS 7 from Apple.

Make Sure Ring Mode is On

I am sure you already know this by now, but just to keep things clear, you need to set the switch on the side of your phone on “ring” mode. Basically, if the switch itself is turned towards the screen then the ringer is on. On the other hand, if the switch is turned towards the back of your phone then the ringer is off. Make sure that you turn the switch on the “ring” mode to enable your device to ring when you receive calls. Sometimes your iPhone case will accidentally turn on the silent mode.



Turn Off LTE in iPhone

The LTE feature is located at Setting -> Celluar. Many users found disabling LTE allow them to hear ringing sound again.



Find out what to do if your device still refuses to ring

In some cases, it might be a hardware problem and it needs to be explored in more detail. For example, dust, debris and even liquids might reach the ports of your iPhone and the software will actually believe that there is something there. I have another article called “How to fix an iPad making no Sound” which will explain exactly how to solve this little issue.


You could also try taking a brand new toothbrush or antistatic brush and eliminate dust and debris from your iPhone’s ports like the headphone port and the dock connector port.

Hopefully this would solve your issue and now your iPhone is not stuck in the “headphone” mode anymore and you can still receive calls. If you weren’t able to fix it then maybe you should go to the Apple store in your town and speak with the guys out there.

Switching Off Bluetooth

Turning on and off the Bluetooth feature can sometimes fix the ringing problem. The reason is that Bluetooth can sometimes disable all the sound on your iPhone. To Disable Bluetooth, go to Setting and look for Bluetooth and turn it off.

Factory Reset – Final solution

You had tried almost every solution to fix the ringing silent, so as a last resort you should try “Rest All Settings” this will default back all the setting. Make sure you have a Back Up save, so you can revert to it.


Keep in mind that the “do not disturb” feature is excellent for those moments when you require some privacy, but if you accidentally use this option the wrong way, it can lead to frustrating consequences. Hopefully this article has helped you, Martha, and other iPhone users out there who missed a lot of important calls because the ringer didn’t do its job as it should have. Don’t forget to comment below and let me know what problem you have with your Apple device, maybe I could help!

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3 thoughts on “iPhone 6 Won’t Ring and Cannot Receive Call Sound

  1. Ghastly says:

    I am so dumb, accidentally had my Do Not Disturb on my iPhone. I almost thought my iPhone was broken and sent it to repair. Sure enough, good thing I check the internet before spending $100bucks and wasting my time at the apple store.

  2. pikachu says:

    So my iPhone wasn’t ringing zero volume on music, no alerts or anything, just vibrating when people call me. So I turned off the Bluetooth features and suddenly all the iphone’s 6 sounds returned. So hope this help other users

  3. Ghastly says:

    Thanks for the help, my iPhone 6’s problem is that the LTE feature was on without me knowing. I think updating to iOS 9.3.3 made it automatically turn on without me knowing. Now my phone is ringing again.

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