LG TV Won’t Save WiFi Network and Password Settings

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LG-TVHaving trouble getting your LG TV to save your WiFi network settings?

Well, your not alone. This seems to be a common problem with LG TVs, Sony TV, Samsung and other big manufacturers. Fortunately, there’s a simple solution that will allow your LG to save your wireless network settings and you won’t need to manually enter the information every time you restart your “SmartTV” (just not smart enough to automatically detect WiFi settings).

The trick is entering your network SSID information manually instead of selecting it from the generated list. Once this is done your settings should be saved and the next time you turn your LG TV on, the network should be automatically detected (it may take a couple of minutes).

Depending on your software version, you may need to choose “Set Expert” to enter your SSID information. Below are a few screenshots from a 3D LG Smart TV.

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After you enter your network name and password, you may be asked if you want to manually enter your IP Address, Sub Mask, etc. You can select the option for it to automatically detect your IP Address and other information. The LG TV will still save your WiFI settings. After the TV is connected to the internet, turn it off, then back on to see if it will automatically recognize your WiFi network. Give it a couple of minutes to connect and hopefully this solved your problem or try changing the WiFi security on your router setting from (WPA/WPA2) to WEP. Go back to the Smart TV and reconnect to your network with your selected security key.

Another Method to save TV Wi-Fi Setting by: Chris
The solution for me was to create an LG user account using the menu on the smart tv. Once I did that the tv would stop losing its wi-fi settings every time that I turned the tv off

Here’s how to create an LG user account using the TV menu

Using the remote and menu go to:
Settings->Advanced->General->Account Management

Fill out all the details to create an account
Verify your account by opening the email they send you and click the verify button
Login to your new account using the email you used for signing up
The TV will now remember your wifi settings

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23 thoughts on “LG TV Won’t Save WiFi Network and Password Settings

  1. Dan Phua says:

    In the router, press the WLAN button, and network on tv select the WLAN mode

  2. Glynis says:

    My LG smart TV loses connection when I reboot the router. It’s a pain

  3. Mauricio says:

    The same problem happened to me when my service provider changed my SSID, adding a period at the end of the name. After the period was removed, the TV remembered the network settings again.

  4. Elias says:

    this is doing my head in. I’ve rebooted several times. What do I do?

  5. Paul says:

    Had the same issues, TV wouldn’t save network settings. I reset to factory defaults, started over and now works fine.

  6. Alex says:

    same prob. call to LG support centre said porblem with weak signal from router. recomended to buy wifi booster. I will try to reset to factory settings and im going to change SSID. let see how it helps

  7. Stephanie says:

    The factory reset worked for us. It seems that the SSID is ‘saved’ somehow. At one point in this process, we used a new SSID name and it worked but if we used a previously used SSID name it didn’t. That also might explain why it works if you change from AES to TKIP or manually enter a not previously used SSID.

  8. Joe says:

    I am having a difficult time in setting up my Samsung UN TV. This is getting very frustrating.

  9. Chris says:

    The solution for me was to create an LG user account using the menu on the smart tv. Once I did that the tv would stop losing its wi-fi settings every time that I turned the tv off

    Here’s how to create an LG user account using the TV menu

    Using the remote and menu go to:
    Settings->Advanced->General->Account Management

    Fill out all the details to create an account
    Verify your account by opening the email they send you and click the verify button
    Login to your new account using the email you used for signing up
    The TV will now remember your wifi settings

  10. Bauer says:

    Works only with wpa2 when selecting TKIP instead of AES. Strange.

  11. Merrel says:

    I tried it Jmcc and it didn’t work. My LG is about 1.5 years old and I have to put in the wifi password every time.

  12. Justin says:

    My TV worked fine for years until I connected to a new WiFi network. Once I did this my TV would try and automatically connect to that network even if it was not in range. So it would never try and connect to the original network. How I fixed this issue was I changed the SSID to the one it was trying to connect to. If you do not remember the last SSID and password it would automatically connect to, it might work by changing your SSID and password to something new and see if that works. I suspect that the TV will only remember try and connect the last new SSID and password but will not auto connect to a previously used SSID.

  13. Glenn says:

    Yes. For me a factory reset has worked and it remembers my wifi password. Thanks all.

  14. Glenn says:

    Does JMcc mean a factory reset? I hope so because that’s what I just did…

  15. jack says:

    JMCC IS-RIGHT IT WORKS RESET MY TV THE CONNECTION IS STORED.

  16. wisernow says:

    This only happens to me when i connect wirelessly. If I hard wire it never happens. I dont know how to fix it.

  17. baz says:

    This is absolute rubbish there is no reason why the TV cannot remember Internet password, this must be down to bad programmers working for LG. I have a hidden network and now every time I turn TV on I have to manually type information back on the TV. This is something that LG has got to put right with an update right now, they should sack all there programmers and get people who know what there doing this should be a bloody easy fix for any programamer, a £40 phone does a better job connecting to the Internet than any LG TV I am going Samsung on my next TV. I have had enough of connecting to the Internet with LG.

  18. JMcc says:

    I received the following information from LG and IT WORKED!
    I understand that you’re frustrated because of what is happening to your TV, but please do understand that we have to troubleshoot the TV first so we can determine if the TV required service. We can’t setup service if we haven’t tried all the troubleshooting steps that we have, and I hope you understand that. For this one since the issue is still not resolved you may reset the TV and check if the issue will be resolved.

    • Go to the Setting
    • Select Option
    • Select Initial Setting and press OK or Enter
    • TV will reboot and when it turns on you have to set the TV again.

    I hope this information has been helpful. It has been a pleasure assisting you today! Should you have any further questions or concerns, please do not hesitate to contact us again via Email, Live Chat, or by calling LG Customer Service Toll Free number at 1-800-243-0000.

  19. JMcc says:

    I tried manually entering the Network name IP address, etc and it still does not remember the settings.
    Any new ideas?

  20. C Harrison says:

    It seems that some special characters in the SSID will cause the LG Smart TV to forget the network on every restart. For example I had a hash (#) in the Wireless SSID name. Once I removed it, the network was remembered between restarts of the TV.

  21. Denis says:

    This does not work for me, but what DID work is changing the SSID on my router, and having the TV connect to that new SSID. Now it auto-connects when I turn on the TV.

  22. Jean Terry says:

    My neighbor, who is good with technical stuff, found this website and tried to fix my LG Smart in this regard. It still hasn’t fixed it and I have to enter the endlessly long number every time I want to go to the web. As Brad said, is there another way?

  23. brad says:

    I have an LG smart tv (42Lm6200) and have this exact issue. I tried using your method to connect to the network but it still does not connect automatically. Is there anything else I can do to save myself hundreds of dollars from having a tech come out to “fix” it?

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