Can’t Send Email But Can Receive on iPhone 7 For iOS 10

Everything else
// September 19, 2016
Cannot SendReceive Emails on iPhone How to Fix

If you are having an issue on your iPhone 7 or you can’t send email, there is no need to fret anymore. Many users also experienced the same problem and yes, it can be really frustrating especially when you need to make a reply to important emails. After the updating to iOS 10, many email accounts on iPhone 7 are not able to send emails such as Yahoo Accounts, Bellsouth accounts, Comcast accounts and other email accounts. However, there is no problem with receiving emails, just sending. Of course, it is a real problem not being able to send important emails.

This problem does not seem to affect iCloud and Gmail accounts. The issue is with the password in outgoing mail settings (SMTP settings) for certain email accounts. This article will provide you possible solutions to solve your problem and workarounds for iPhone 6 users who are having hard times to send corporate and personal emails. If you are having one of these issues like you can’t receive emails on iPhone 7 or 7s plus, you may have to read the whole content.

One of the excellent features of smartphones nowadays is their integration with numerous email apps. With this feature, smartphone users can have unlimited access to their emails anytime and anywhere they want to. They can be updated with their latest messages whether it is business or personal. However, just like any kind of smartphone app, email apps are also vulnerable to some glitches no matter how great they are programmed. As a matter of fact, there are many complaints when it comes to email messaging such as can’t send emails or not receiving messages.

What are the Potential Causes of Email Problems on iOS 10?

There are many factors that can cause email problems on your smartphone. The main factor can be associated with network failure or email servers. For instance, the email servers are not able to access your WiFi or mobile network which can lead to this issue.

Problems that are related to servers are usually showed with an error like “Server is not responding” or “Cannot get mail. Connection to the server failed” and more. Other reasons that can affect sending or receiving email problems are system bugs from updates and wrong email settings configuration.

Possible Solutions to Can’t Send Email Problems For iPhone 7

Can’t Send Email problems may occur if you recently changed your password or it can also occur after updating your software. No matter what the reason is, you can fix this issue by following the simple steps below:


  • Before we start, make sure that your email username as well as password are correct. You can test your email account first on your computer to ensure that you are using right email address and password.
  • Make sure that your device is connected to the internet either WiFi or cellular data. You can check your internet connection by opening apps that require internet such as Facebook app or Safari.
  • Did You Setup the Email Setting Correctly on the iPhone 7

Solution 1 to Fix Not sending Email on iPhone 7

If you are already sure that your email address as well as your password is correct, go to Settings and tap Mail, Contacts, Calendars. Tap the email you are having problems with and delete this account. Tap Delete Account. (Deleting this will only delete the account from your iPhone 7 but all emails will remain.)

Once you have deleted your account, you can re-add it. Go to Settings, tap Mail, Contacts, Calendars and tap Add account. Tap Add Mail account and select the type of email you want to add (Live, Yahoo, Outlook, Hotmail, Gmail). Enter your email address and password then tap Save

Solution 2 to Fixing E-Mail Problem

Verify your email account settings on Mail app. Follow these steps to verify:

Step 1: Go to Settings. Tap Mail, Contacts, Calendars and tap email account.

Step 2: Tap on the account again if needed. Scroll down to the bottom.

Step 3: Under Outgoing Mail Server, tap the right arrow (>) beside SMTP server information (hostname).

Step 4: Right below Primary Server, tap the right arrow next to hostname. Enable the option “Use SSL”.

Step 5: Authentication has to be set as “Password”.

Solution 3: Reset Your Password on iPhone 7/Provider

If you already verified that your password is working properly but you cannot seem to set it up on your iPhone, you can try to reset your email password or you can also use the same password again. After resetting, try to set up your email account again and hopefully it will work this time.

Solution 4: Different SMTP Ports


The SMTP ports that iPad and iPhones use are typically working great without any problems. By default, your phone uses SSL and port 465 for SMTP. However, if you are able to receive emails but you cannot send it using your device, check if you are using SSL and port 465. (Click Here to get Input info from Apple)

There are times that ISPs or network providers block certain ports for security purposes. If the default settings on your device are not working, you can try to use alternative SMTP ports.

Follow these steps to try alternative SMTP port settings:(More Info On Email Port for iPad Air)

Go to Settings app.

Tap Mail, Contacts, Calendars.

Tap your email account that you want to change.

Tap SMTP and the SMPT server you need to change.

If Use SSL is turned on, use port 465 or turn Use SSL off and try alternative ports for SMPT: 25, 80 or 3535.

Step 6: Now, check if you can already send emails. If not, try using a different port.

Solution 5 Get Push Or Fetch Setting on iPhone 7

Ensure that the Fetch New Data (Push is on) so you can receive email updates.


You might have turned off Fetch New Data after you updated your device to the latest operating system of Apple. When Fetch New Data is off, you would not be able to get new E-mails on your device. Check your Fetch New Data and check if the Push function is off.

You can also set timer to fetch emails manually. For instance, you only want your device to fetch emails every fifteen minutes. To access Fetching New Data, go to Settings, tap Mail, Contacts, Calender and turn on Push.

Some workarounds applicable to both corporate and personal email accounts:

  1. Soft Reset. Try to restart your device and this might solve your problem. To perform soft reset, press and hold Power and Home button at the same time. Once the apple logo appears, release both buttons. Wait for it to restart.
  2. Reset Network Settings. This solution will erase your current network settings such as WiFi and its password.


If you are encountering problems when using your email app, take consideration of the error message. Sometimes, the errors that show on the screen can give you hint of what the actual problem is. From the error message, you can easily determine what is wrong with your mail app or mail account and you can look easily for the corresponding solutions.

Another solution that worked for many users is restarting wireless routers and rebooting the iPhone 7. You can turn off your router or modem for at least thirty seconds and turn it on again. Once it is on, reboot your device. The problem could be your router and a simple restart of it may hopefully solve the issue.

When sending big files using your email, make sure that the files are not exceeding the limit or else it will definitely fail. Make sure that the files you wish to send to are less than the limit.

If all the solution fail, you can try Updating to Latest iOS 10.2.1 or removing the mail app.

5 thoughts on “Can’t Send Email But Can Receive on iPhone 7 For iOS 10

  1. vikram says:

    I have been searching about for Roadrunner email settings then finally, when I read this Article I get to know the correct information about it and I found this information is relevant. You have an ample amount of knowledge and that describes it very clearly and I thank you for giving me this type of knowledge and it helps me a lot.

  2. vikram kumar says:

    I have been searching about roadrunner email settings for iphone then finally, when I read this Article I get to know the correct information about it and I found this information is relevant. You have an ample amount of knowledge and that describes it very clearly and I thank you for giving me this type of knowledge and it helps me a lot.

  3. Heinz Neutzner says:

    I was having trouble sending on a COX account. No help was forthcoming from COX support and they told me it was an Apple problem. I was running OS 11.2.2 and tried updating to OS 11.2.5 but still had problem. Apple tried many things (Tier 1 – no help, Tier 2 – no help) finally my issue was sent to Engineers and they had several suggestions, none of which seemed likely. The one that I had not tried was to make my password more complex ( I was already using an 8-digit alphanumeric) — just to say I had tried all their suggestions, I did change my password to an 11-digit alphanumeric. I then deleted the email account (in Settings) and re-added the account. It, by default, created the account with incoming as IMAP port 993 and outgoing as SMTP port 587 — and it worked! I couldn’t believe it! I did the same thing with my iPad 2 which had similar problems and it resolved the issue there as well. Hope this helps someone else. Cheers!

  4. Cath says:

    Great…..very easy instructions to follow and email was sent before I’d even exited settings!!

  5. Lorna says:

    Thanks! Solution 2 worked for me

Leave a Reply