Why I Cannot Receive Pictures in iPhone 6 iMessages – Not Delivered

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// August 4, 2016

Do you want to send text messages with photos or even videos attached with it? If you want to send or receive text messages with cool attachments like photos and videos, all you need to do is to enable multimedia messaging service or MMS on your device.

There are many users who experienced problems when sending or receiving messages with attachments. Most of the common problem is they cannot receive pictures or send picture messages on their iPhone messages. Some users cannot download picture messages that they received. Whenever they try to download the images, an error appears or grey box imessage.

SMS and MMS work with the mobile carrier while iMessage works with data. Some errors may happen which can affect only one factor whiles the other seems to be alright. Good thing is that there is always something that you can do to fix this problem.

Turn LTE Off


iPhone 6 as well as iPhone 6 plus feature Voice over LTE or VoLTE. If you are living in the area where your mobile carrier is developing or expanding, some errors may happen even if you are not expecting them. To solve this iPhone messages problem, you can try using LTE for data only. This may not be a great idea. However, you can temporarily do this solution in order to solve the problem. Follow these simple steps to turn off LTE or to use it for data only.

Step 1: Open Settings app on your device.

Step 2: Select Cellular.

Step 3: Tap LTE.

Step 4: Tap either Off or Data Only.

Solve Errors with MMS

Whenever you send photos using iPhone messages, always make sure that Cellular Data is turned on. If your Cellular Data is off or you have data block setup with the provider, sending or receiving MMS will surely fail. Here are some steps to troubleshoot errors with MMS.

Step 1: Open Settings and tap Cellular. Check Cellular Data and be sure that it is turned on.

Step 2: Go back to Settings and tap Messages. Be sure that MMS messaging is turned on.

Reset Network Settings

If cellular data is already turned on but MMS messaging still does not work properly, the next thing you need to do is to Reset Network Settings on your device.

To reload cellular connection settings, you need to reset network settings. This solution can fix some errors in your MMS service.

Step 1: Open Settings app.

Step 2: Tap General.

Step 3: Tap Reset.

Step 4: Choose Reset Network Settings.

After resetting network settings, check if cellular data is on and try if you can already send picture messages again.

However, if the error still appears, the next thing you can do to solve this is by deleting the entire conversation with the person you wanted to text. Once finished, try to send picture message again.

If you wish to enable Group Messaging, simply tap the Group Messaging slider to turn it on. It uses MMS format.

Some errors can also occur when one of your contacts just switched from using an Apple device to Android. If iMessage was not deactivated, your iPhone messages will try to send MMS to your contact’s iMessage account. However, it will fail and they would not receive it. To turn iMessage off:

Step 1: Open Settings app.

Step 2: Scroll to Messages.

Step 3: Turn iMessage Off.

You can also check if your cellular data is working properly by turning Wi-Fi off. If you cannot access any webpage while your Wi-Fi is off but cellular data is on, it means that you already need to call your carrier to fix what’s wrong with your connection plan.

MMS is a feature by your carrier. This means that your carrier manages the sending and receiving of MMS data from your device to other devices. If you are having MMS problems after trying the solutions above, your provider or carrier can reset your MMS service which can eventually fix the issue.

However, if resetting your MMS service did not work, your last resort is to restore your device and set it up as new. Restoring your device will surely solve your problem and eliminate some errors that are present. Just make sure to backup all your important files to avoid data loss. Other reason for this problem can be related to full iMessage storage.

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