Here are some steps to take if you are unable to send emails from your iPad.

Turn iPad off and then on again

To turn the iPad off, press and hold the Sleep/Wake button until the Apple logo appears, then drag the slider.
Give it a minute to shut down, then press and hold the Sleep/Wake button until the Apple logo appears.

1x1.trans Cant Send Emails on iPad   Troubleshooting Steps

In Settings, turn on other SMTP servers

  1. Tap Settings > Mail, Contacts, Calendars and under Accounts, tap the account from which you’re trying to send email:
  2. 1x1.trans Cant Send Emails on iPad   Troubleshooting Steps

  3. Scroll down to Outgoing Mail Server and tap the box that says SMTP:
  4. 1x1.trans Cant Send Emails on iPad   Troubleshooting Steps

  5. Turn on all other SMTP Servers.

1x1.trans Cant Send Emails on iPad   Troubleshooting Steps

Add additional information to SMTP servers


Start with the primary SMTP server, make sure all the correct information is entered, even the optional information. The optional username and password may be required here if SSL is turned on.
1x1.trans Cant Send Emails on iPad   Troubleshooting Steps

Add your email account on iPad instead of syncing your mail settings from your computer

  1. In iTunes, select iPad in the source list on the left, under Devices.
  2. Select the Info tab.
  3. If selected, deselect Sync Mail Accounts.
  4. 1x1.trans Cant Send Emails on iPad   Troubleshooting Steps

  5. Click Apply.
  6. Disconnect iPad after it has finished syncing.
  7. On the iPad, tap Settings > Mail, Contacts, Calendars and under accounts, tap Add Account.
  8. 1x1.trans Cant Send Emails on iPad   Troubleshooting Steps

  9. Next select the type of email account and follow the instructions. When you enter your email address, iPad will look up your service provider’s settings for you. If the iPad can’t find your service provider’s settings, you can enter them directly or contact your email service provider for the settings.

If None of These Steps Work

I recommend using a free Gmail account, add your other email addresses to the Gmail account, then add the Gmail account to your iPad.

There are other advantages to doing this, such as, a unified inbox, folders and being able to view email from Safari.

Related posts:

15 Responses to Can’t Send Emails on iPad – Troubleshooting Steps

  1. Adab says:

    Have checked all settings but iPad consistently stalls when trying to send messages to two addresses in particular and this ocks all outgoing messages

    Any ideas

  2. John Watts says:

    Can only send mail when connected to my wyfi, any other wyfi it just holds then in my outbox. I do not have a card installed yet, it’s a 32g with wyfi & 3G. Receives all mail OK.

    Help please!!!!

  3. Carol says:

    Email from Pages will not send…sudden change today. How do I fix this?

  4. Marian Rochester says:

    My e.mail has stalled, nothing I try will move it on. Any suggestions please.

  5. Phil says:

    If you are having trouble sending but can receive emails check you SMTP settings.
    On your iPad go to Settings> “Mail, Contacts, Calendars”> Your mail account> SMTP> “Primary Server”. Make sure your primary server is on, all your information is correct and enter your User Name and Password even though is says Optional.

  6. Marian Rochester says:

    Than you for help.Turning off, leaving and turning on fixed problem.

  7. Ingrid says:

    Perhaps you have solved your problem by now, but I also had the problem that I could not send e-mails from Pages (or any other apps), though Mail worked fine. After reading these comments I think that the problem was that I had changed my e-mail password (I use Yahoo. I changed the password to get into Yahoo mail) but I had set up my mail on my iPad long before that and so it had the wrong password. Once I went into settings, selected “Mail, Contacts, Calendars” and then selected my account and then put in my new password, I was able to e-mail from Pages. Hope this does the trick for you.

  8. vanessa says:

    I can recieve emails but not send. The primary server says apple.smtp.yahoo.com
    which is on. then if I click on that acc I am unable to edit anything, only ‘Done ‘ is high lighted.

    When you say add other smtp servers, what am i to put in?

  9. Phil says:

    The “Other SMTP Severs” are SMTP servers form other email accounts. You really shouldn’t need to edit though. The Yahoo setting are automatically added when you create an account on your iPad. Try turning the account off in settings and recreate the account on your iPad.

    If that works then delete the old yahoo account that doesn’t send emails.

  10. Betty says:

    Could receive mail on IPad but could not send! After reading so many solutions and trying them, I finally found a very simple solution that worked in seconds! I went to settings for ICloud, mail, etc. and after bringing up my email account, I selected “delete account”. Then, I selected “add account”. Only had to feed in my name, email address, my web site (Comcast.net) and email account password. Pushed the Done button and my mail is working great! I can now send as well as receive!!

  11. Debra says:

    I tried all of the suggestions. I have an iPhone that works perfectly well sending and receiving emails. I did. Ot try the deleting the iCloud email since that one is working on my iPad I have 4 email accounts and two are working on iPad All 4 are working on iPhone

  12. Kay Brekke says:

    Ican not send emails

  13. Jessye roux says:

    Something comes up when I try to e mail, go to the outbox, see if i’m a real person.

  14. I have read this thread and other postings referring to the inability of an iPad to send emails to SMTP services provided by hosting companies. I have contacted my ISP and implemented their recommendations, I’ve also followed the advice I’ve found on the web. Is there something fundermentally wrong in the iPad implementation of SMTP mail?

  15. Ann says:

    I have a domain hosted email. I can receive and send email, but when I try to delete email (put them in the trash can), I get a popup telling me that it cannot send the email to the trash. How do I fix this?

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>