Can’t Send Emails on iPhone or iPad – Troubleshooting Steps

iPad Help, Tips & Tricks
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Here are some basic steps to fix your problems with not being able to send emails from your iPhone or iPad device. After the iOS 9.0 update, some people couldn’t send or receive Emails. To fix this problem, you’ll have to get the correct Emails setting or download an Email App from the App store.

Turn iPad off and then on again

To turn the iPad off, press and hold the Sleep/Wake button until the Apple logo appears, then drag the slider.
Give it a minute to shut down, then press and hold the Sleep/Wake button until the Apple logo appears.

In Settings, turn on other SMTP servers (iPhone & iPad)

1)Tap Settings > Mail, Contacts, Calendars and under Accounts, tap the account from which you’re trying to send email:
2) Scroll down to Outgoing Mail Server and tap the box that says SMTP:

3) Turn on all other SMTP Servers.

 

Add additional information to SMTP servers to Fix Receive/Send Email Problems 

List of SMTP E-Mail Servers  Or check Apple Email Setting Lookup to get the correct E-Mail Setting

Service ProvidersIncoming Server (imap)Outgoing Server (SMTP)imap PortSMTP Port
Google G-Mailimap.gmail.comsmtp.gmail.com993Port: 587
Port for SSL: 465
Yahoo Mailimap.mail.yahoo.comsmtp.mail.yahoo.com993465 or 587
iCloud: Mail serverimap.mail.me.comsmtp.mail.me.com993587
Outlook(Mircosoft)imap-mail.outlook.comsmtp-mail.outlook.com993587 or 25
Hotmailimap-mail.outlook.comsmtp.live.com995587 or 25
AOLimap.aol.comsmtp.aol.com995587 or 465

POP3 Email setting works best if you’re using email on 1 single desktop computer. IMAP E-mail setting is designed to sync for multiple tablets, computers and phones.

Add your email account on iPad or iPhone instead of syncing your mail settings from your computer. Start with the primary SMTP server, make sure all the correct information is entered, even the optional information. The optional username and password may be required here if SSL is turned on.

    1. In iTunes, select iPad in the source list on the left, under Devices.
    2. Select the Info tab.
    3. If selected, deselect Sync Mail Accounts.

      1. Click Apply.
      2. Disconnect iPad after it has finished syncing.

 

        1. Next select the type of email account and follow the instructions. When you enter your email address, iPad will look up your service provider’s settings for you. If the iPad can’t find your service provider’s settings, you can enter them directly or contact your email service provider for the settings.

Watch this video for video instructions on setting up Gmail Correctly

If None of These Steps Work:

Check did you setup E-Mail Correctly

Fix Cannot Get Mail on Gmail for iPhone

Cannot send Yahoo mails

Check if you have the latest iOS version, If you have iOS 8.0 try updating it to iOS 9 to get the latest various fixes on the iOS operation system.

I recommend using a free Gmail account, add your other email addresses to the Gmail account, then add the Gmail account to your iPad or iPhone 6.

There are other advantages to doing this, such as, a unified inbox, folders and being able to view email from Safari.

4.33/5 (86.67%) 3 votes

29 thoughts on “Can’t Send Emails on iPhone or iPad – Troubleshooting Steps

  1. Dawn Vincent says:

    why does an email that I BCC to myself does not show up on my ipad but only on my computer email?

  2. Rex Swanson says:

    This fixed my mail problem, Thanks a bunch

  3. Marybeth Lambert says:

    I get this message when trying to send emails from my IPad Air.
    Cannot send Mail
    The connection to the outgoing server “SMTP.google.com” failed.
    Additional Outgoing Mail Servers can be configured in Settings>Mail, Contacts, Calenders.. Then click on OK. Please help me to correct this issue.

  4. Heather Milde says:

    I am having the same problem.

  5. Kim says:

    Setting up alt SMTP worked. I do wonder why my iPad suddenly decided not to send thru previously used SMTP. But am happy to have this fixed for now. Thanks!

  6. dan says:

    I tried this fix three times still no success , I had no problem until I upgraded to IOS 8 two days ago. Any suggestions??

  7. sue says:

    My mail settings are correct and all has worked perfectly until 2days ago. (since 2013) I can receive in but not send out. Anyone help, its sooo frustrating.
    In the past when this happened I would turn off the ipad, leave a minute and turn on and also delete a lot of emails, then it would always work.

  8. Tracey says:

    Help as mine still won’t send! 😕

  9. Kathy says:

    This didn’t fix my problem!!! I still can’t send emails!!!

  10. Kathy says:

    Problem started after I installed IOS 9

  11. Jane harrison says:

    I am so fed up with Apple. First I could not get emails on my iPhone but I did on my desktop and IPad. Then I got them on phone but not on my iPad or desktop. The emails now are ok on phone and desktop, but not on my iPad. Could you please tell me if it has to be the same password for all three. It has asked me to reset my password so many timesI am unsure which is the correct one now

  12. Susan says:

    Make sure you enter (or re-enter) your password for BOTH your “incoming mail server” AND your “outgoing mail server.”

  13. Steve says:

    Thank you Susan, I didn’t know about the outgoing password. After trying every other suggested fix, this was very simple and successful.

  14. Cheryl says:

    Thank you Susan, I forgot you have to put your pw in both spots! Easy.

  15. I am not being able to send mails.Tried everything.This is not the first time.It happens every time I change password.Have wasted few hours just on this.Very frustrated. says:

    I am not being able to send mails.Tried everything.This is not the first time.It happens every time I change password.Have wasted few hours just on this.Very frustrated.

  16. I am not being able to send mails.Tried everything.This is not the first time.It happens every time I change password.Have wasted few hours just on this.Very frustrated. says:

    Please Advise urgently.
    Shams Abbas

  17. Helen says:

    I want to reset my Sent mail password (because I had to reset my password due to a hacked account). I’ve found where it shows that there is a box for the password of outgoing mail, but can’t find how to get to the point, where I would click on it, to change it.
    Thanx
    Helen

  18. Tony says:

    I had this problem with Hotmail on my iPhone.

    To resolve it I
    1) deleted the Hotmail account.
    2) re-installed/set up the Hotmail account. (All details the same as previously)
    3) changed the outgoing SMTP server from smtp-mail.outlook.com to smtp.live.com (this is the old Hotmail
    smtp server)
    4) in Advanced, check the ‘Use SSL’ is on and the Authentication is set to password. The server port should be 993.

    and it now works

    Good luck

  19. David rivest says:

    The photos I email to my own email from my iPad are upside down. Help

  20. Judy says:

    THANK YOU TONY!! I have spent hours trying to fix an account that would no longer send mail out on my new Ipad Air 2. After changing outgoing server to smtp.live.com, the problem is fixed. It wouldn’t accept the 993 port though.
    Judy

  21. Susan says:

    I replied briefly earlier, but will restate showing the whole process. This is easy … Hope it works for you.
    Settings Mail, Contacts, Calendars Account: Follow the link for your account INCOMING MAIL SERVER: Enter your password
    OUTGOING MAIL SERVER: Follow the SMTP link to get to those settings
    PRIMARY MAIL SERVER: Follow the SMTP link (it will be “on” or “off”)
    SERVER: Make sure it is “on” (green)
    Under OUTGOING MAIL SERVER: Enter your password
    Click DONE

  22. Susan says:

    Sorry … That was messy …here goes again

    Settings
    Mail, Contacts, Calendars
    Account: Follow the link for your account
    INCOMING MAIL SERVER: Enter your password
    OUTGOING MAIL SERVER: Follow the SMTP link to get to those settings
    PRIMARY MAIL SERVER: Follow the SMTP link (it will be “on” or “off”)
    SERVER: Make sure it is “on” (green)
    Under OUTGOING MAIL SERVER: Enter your password
    Click DONE

  23. Nancy Kenway says:

    I have a different issue with sending mail. If I am in a website and want to send the link to my email for easy reference…it won’t…. but it always did before. Any advice?

  24. Jane Swan says:

    My iPad mini went through an update last night and I can no longer send email on it.
    The error message states that it can’t reach the server. I’ve tried deleting the account to no avail. Powering up and down, nothing. Followed the steps above and still nothing. I use Gmail. I also have the Yahoo server as a secondary backup. Please help! thank you! Jane Swan

  25. CarolO says:

    Having same problem on my iPad mini. I am going to delete my old gmail account and start agai n. I’ve tried everything else!

  26. Jonathan says:

    Help, I am unable to send emails through my hotmail account, but I receive them. When I have attempted to send email, it’s telling me that my user name or password is incorrect. I have checked this, but it’s still not working…

  27. Joe says:

    I fixed the email problem by changing the port from 587 to 465. Now I can send emails again. Both ports are legitimate for use. My wife’s ipad2 was using 465 as the port and my ipad2 was using 587. Now both are using 465.

  28. Madi says:

    Susan – you are a total life saver. I have tried a million things and read through a million forums, but your solution worked. Thanks x

  29. Julie says:

    I have no problems receiving emails. Have tried all the steps. I’ve deleting email account making smtp changed to on and still can not sent emails. Keeps saying password incorrect.

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