Can’t Send Emails on iPhone or iPad – Troubleshooting Steps
Here are some basic steps to fix your problems with not being able to send emails from your iPhone or iPad device. After the iOS 9.3 update, some people couldn’t send or receive Emails. To fix this problem, you’ll have to get the correct Emails setting or download an Email App from the App store. Some common causes for not being able to send E-mails is having no Wi-Fi, wrong email passwords and wrong settings. In the guide below, we will explode various method in fixing this problem.
Turning iPad/iPhone off and Then on again
To turn the iPad off, press and hold the Sleep/Wake button until the Apple logo appears, then drag the slider.
Give it a minute to shut down, then press and hold the Sleep/Wake button until the Apple logo appears.
In Settings, turn on other SMTP servers (iPhone & iPad)
Add additional information to SMTP servers to Fix Receive/Send Email Problems
|Service Providers||Incoming Server (imap)||Outgoing Server (SMTP)||imap Port||SMTP Port|
|Google G-Mail||imap.gmail.com||smtp.gmail.com||993||Port: 587
Port for SSL: 465
|Yahoo Mail||imap.mail.yahoo.com||smtp.mail.yahoo.com||993||465 or 587|
|iCloud: Mail server||imap.mail.me.com||smtp.mail.me.com||993||587|
|Outlook(Mircosoft)||imap-mail.outlook.com||smtp-mail.outlook.com||993||587 or 25|
|Hotmail||imap-mail.outlook.com||smtp.live.com||995||587 or 25|
|AOL||imap.aol.com||smtp.aol.com||995||587 or 465|
POP3 Email setting works best if you’re using email on 1 single desktop computer. IMAP E-mail setting is designed to sync for multiple tablets, computers and phones.
Add your email account on iPad or iPhone instead of syncing your mail settings from your computer. Start with the primary SMTP server, make sure all the correct information is entered, even the optional information. The optional username and password may be required here if SSL is turned on.
- In iTunes, select iPad in the source list on the left, under Devices.
- Select the Info tab.
- If selected, deselect Sync Mail Accounts.
- Click Apply.
- Disconnect iPad after it has finished syncing.
- Next select the type of email account and follow the instructions. When you enter your email address, iPad will look up your service provider’s settings for you. If the iPad can’t find your service provider’s settings, you can enter them directly or contact your email service provider for the settings.
Watch this video for video instructions on setting up Gmail Correctly on iPad Air 2
Make Sure Fetch New Data (Push is on) so you get Email updated
Sometimes, you might have Fetch New Data turn off. When this setting is off, you wouldn’t receive new E-mails until you turn it back on. You can also do Fetching manually or every 15 minutes.
Goto Mail, Contacts, Calendar -> Turn on Push
Make Sure you have a Wi-Fi connection or Cellular Data on
Sometimes your Wi-Fi connection could have a problem. So make sure you can browse the web/download an app. If you can visit other website with Safari this won’t be the problem.
Re-seting iPad/iPhone Setting
Sometimes resetting the settings will fix this problem. Make sure to make a backup on iTunes before you do this. So that you can restore your iPad if anything is wrong.
Goto General -> Reset->Reset All Settings (Make sure is NOT Erase All Content and Settings– this will also delete your apps and other data). If resetting the iPad doesn’t fix the Email problems, it could be your email provider or you’re entering the wrong setting.
If None of These Steps Work:
Other Email Tips:
Check if you have the latest iOS version on iPhone 6, If you have iOS 8.0 try updating it to iOS 9.31 to get the latest various fixes on the iOS operation system.
I recommend using a free Gmail account, Outlook,add your other email addresses to the Gmail account, then add the Gmail account to your iPad or iPhone 6.
There are other advantages to doing this, such as, a unified inbox, folders and being able to view email from Safari.