Can’t Send Emails on iPad – Troubleshooting Steps

iPad Help, Tips & Tricks
// 7 June 2015

Here are some steps to take if you are unable to send emails from your iPad Air or iPhone. After the iOS 8.0 update, some people can’t send or receive Emails. To fix this problem, you’ll have to get the correct Emails setting or download an Email App.

Turn iPad off and then on again

To turn the iPad off, press and hold the Sleep/Wake button until the Apple logo appears, then drag the slider.
Give it a minute to shut down, then press and hold the Sleep/Wake button until the Apple logo appears.

In Settings, turn on other SMTP servers (iPhone & iPad)

1)Tap Settings > Mail, Contacts, Calendars and under Accounts, tap the account from which you’re trying to send email:
2) Scroll down to Outgoing Mail Server and tap the box that says SMTP:

3) Turn on all other SMTP Servers.


Add additional information to SMTP servers to Fix Receive/Send Email Problems 

List of SMTP E-Mail Servers  Or check Apple Email Setting Lookup to get the correct E-Mail Setting

Service ProvidersIncoming Server (imap)Outgoing Server (SMTP)imap PortSMTP Port
Google 587
Port for SSL: 465
Yahoo or 587
iCloud: Mail
Outlook(Mircosoft)imap-mail.outlook.comsmtp-mail.outlook.com993587 or 25 or 25 or 465

POP3 Email setting works best if you’re using email on 1 single desktop computer. IMAP E-mail setting is designed to sync for multiple tablets, computers and phones.

Add your email account on iPad or iPhone instead of syncing your mail settings from your computer. Start with the primary SMTP server, make sure all the correct information is entered, even the optional information. The optional username and password may be required here if SSL is turned on.

    1. In iTunes, select iPad in the source list on the left, under Devices.
    2. Select the Info tab.
    3. If selected, deselect Sync Mail Accounts.

      1. Click Apply.
      2. Disconnect iPad after it has finished syncing.


        1. Next select the type of email account and follow the instructions. When you enter your email address, iPad will look up your service provider’s settings for you. If the iPad can’t find your service provider’s settings, you can enter them directly or contact your email service provider for the settings.

If None of These Steps Work:

Check did you setup E-Mail Correctly

Fix Cannot Get Mail on Gmail for iPhone

Cannot send Yahoo mails

I recommend using a free Gmail account, add your other email addresses to the Gmail account, then add the Gmail account to your iPad or iPhone.

There are other advantages to doing this, such as, a unified inbox, folders and being able to view email from Safari.


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11 thoughts on “Can’t Send Emails on iPad – Troubleshooting Steps

  1. Dawn Vincent says:

    why does an email that I BCC to myself does not show up on my ipad but only on my computer email?

  2. Rex Swanson says:

    This fixed my mail problem, Thanks a bunch

  3. Marybeth Lambert says:

    I get this message when trying to send emails from my IPad Air.
    Cannot send Mail
    The connection to the outgoing server “” failed.
    Additional Outgoing Mail Servers can be configured in Settings>Mail, Contacts, Calenders.. Then click on OK. Please help me to correct this issue.

  4. Heather Milde says:

    I am having the same problem.

  5. Kim says:

    Setting up alt SMTP worked. I do wonder why my iPad suddenly decided not to send thru previously used SMTP. But am happy to have this fixed for now. Thanks!

  6. dan says:

    I tried this fix three times still no success , I had no problem until I upgraded to IOS 8 two days ago. Any suggestions??

  7. sue says:

    My mail settings are correct and all has worked perfectly until 2days ago. (since 2013) I can receive in but not send out. Anyone help, its sooo frustrating.
    In the past when this happened I would turn off the ipad, leave a minute and turn on and also delete a lot of emails, then it would always work.

  8. Tracey says:

    Help as mine still won’t send! 😕

  9. Kathy says:

    This didn’t fix my problem!!! I still can’t send emails!!!

  10. Kathy says:

    Problem started after I installed IOS 9

  11. Jane harrison says:

    I am so fed up with Apple. First I could not get emails on my iPhone but I did on my desktop and IPad. Then I got them on phone but not on my iPad or desktop. The emails now are ok on phone and desktop, but not on my iPad. Could you please tell me if it has to be the same password for all three. It has asked me to reset my password so many timesI am unsure which is the correct one now

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